Refund Policy
Full refund within 30 days of purchase. Because the system lives on your computer, a refund means running a short uninstall step that removes it.
Last updated: [date].
The short version
- Within 30 days of purchase: a full refund, once you run the uninstall step. You don't have to tell us why.
- EU and UK buyers: you also keep your legal right to cancel within 14 days, with no conditions.
- At checkout you tick a box to confirm you understand this.
How to get a refund
- Email [support email] within 30 days of your purchase, from the email you bought with, and say you'd like a refund.
- We end your license. Your copy stops updating your Decisions page, and the setup link stops working.
- Ask your assistant to run the uninstall step. It removes the system and sends us a short confirmation.
- Once we see the confirmation, we refund the full $999 to the way you paid, within [number] business days.
What the uninstall step deletes
Please read this before you run it.
- Everything the system created in your Claude folder, including the notes, reports, brand kits and organized copies of your files your assistant made. If you want to keep anything, like the reports, copy it somewhere else first.
- The system's settings and its saved keys on your computer.
- The cards and answers stored on your Decisions page.
The system keeps a list of every file and folder it creates, and the uninstall step deletes only what is on that list. Anything that was already in the folder before you installed it, and anything you added yourself, stays where it is, and the uninstall step tells you what it left.
It doesn't touch your original files elsewhere on your computer, or anything in your email, bank or other accounts, because your assistant only ever worked on copies. It then tells you how to remove two things it can't remove for you: the Decisions page itself on your hosting account, and any routines left in your Claude app's scheduled tasks.
EU and UK buyers
If you live in the EU or the UK, you can cancel within 14 days of purchase and get a full refund without running the uninstall step.
After 30 days
Refunds aren't offered after 30 days, except where the law says otherwise.
Questions
Email [support email]. The full terms are in our Terms of Sale and License.